Please read through the contents of this page carefully and be sure you understand our policies clearly before completing your purchase.
Online Return Policy
If you are not completely satisfied with your full price purchase, you can send it back to us for a refund within 14 days of receiving your package. All sale and jewelry items are final sale, and are ineligible for return.
To be eligible for a refund on your returned item, the product must be in the same condition that you received it, including all original accessories and dustbags.
To start your return:
Please use our returns portal to start your returns process. Your order number is the 4 digit number located on your email confirmation receipt.
Please ship your item back to us within 14 days of the delivery date. You will be responsible for shipping your item(s) back to us, and return shipping costs cannot be refunded.
Please double check postage details when returning your order. We strongly recommend using a trackable service and uploading the tracking information in our returns portal. We do not take responsibility for stolen or missing packages.
I received the wrong item / damaged item:
- If your item (including final sale items) arrives damaged for whatever reason, we will send you a replacement free of charge! Please email us at (firstname.lastname@example.org) to report the defect/damage within 10 days of receipt.
- The time limit for requesting a refund for a defective item is within 10 days of delivery.
- If you receive the wrong item (whoops, we're only human), we will send you the correct item! We may send you a return shipping label for the incorrect item.
- Refunds/returns will not be provided due to customer error! Example: incorrect shipping address, not reading sizes or descriptions of products, etc.
Once your return is received, you will be notified that we have received your returned product in acceptable condition.
If this is the case, then we will process your refund within 7 business days of receipt and a credit will automatically be applied to your original method of payment. Please allow up to 15 days for refunds to reflect on your account.
We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
We do not offer exchanges at this time. If you would like to exchange an item, please return the original item and place another order for the new item.